Terms and conditions


Please note that upon making a reservation with The Seventh Seal Luxury Retreat, you are accepting these Terms and Conditions as set out below.

Payments

To secure your booking for our popular retreat programs, full payment is required.

The full amount is payable to receive confirmation of dates and is non-refundable.

All payments are to be paid by electronic deposit into the account provided on your invoice. We do not accept business cheque payments or credit card payments. Once the guest has emailed proof of the retreat payment, the booking and dates will be confirmed, not before.

Bank fees incurred by transferring from bank accounts outside Australia into the Seventh Seal's account in Australia are the responsibility of the guest. The full amount of the retreat must be received in AUD$ in the receiving bank. Changes in transfer of currency are the responsibility of the guest, not the retreat.

There are no credit card facilities at the retreat. Payment for any additional items purchased during your stay, extra massages and spa treatments, healing sessions or beverages, must be finalised prior to departure in cash at villa. The currency accepted is Indonesian Rupiah, AUD$ or USD$.

Booking policy

Reservations postponed due to unforeseen circumstances more than 14 days in advance of your arrival may be rescheduled within 12 months from the original date of payment, providing that dates are available.

A reservation may be transferred to another person to be used within the 12-month period.

While your dates are considered confirmed as per your confirmation letter, one (1) change of arrival date or arrangement only is permitted per person. If there is a second change of date after your confirmation letter, it will incur an administration fee of AUD $200.

Postponements between 14 and 1 day prior to your planned arrival date will result in 50% of your payment being forfeited, while bookings changed on the day of arrival will result in the full accommodation and payment being forfeited. Last minute cancellations or changes of dates will, between 1–14 days of arrival, be required to pay the remaining 50% forfeited fee to book another date in the future.

This applies to all methods of payments, including reservations confirmed via phone, email, internet and post.

Travel insurance

Guests must obtain full travel insurance to attend any of the retreats. The insurance must cover all overseas medical expenses and include a trip cancellation policy in the case that the trip is cancelled by either the individual or The Seventh Seal Luxury Retreat.

Every guest must provide The Seventh Seal Luxury Retreat with full insurance details at the time of final payment, along with a signed copy of the liability waiver form.

Attendance age

Guests must be at least 18 years of age to attend The Seventh Seal Luxury Retreat. Guests under 18 may be allowed to attend provided they are accompanied by a guardian or parent.

Suite configurations

Twin share accommodation is a popular option for many guests staying at The Seventh Seal Luxury Retreat.

Due to limited room suites per retreat, to keep in line with our intimate boutique groups, rooms are allocated according to the rate of room chosen and filled on a 'first in first served' basis if booking into master suites.

If a group of friends wish to triple share our very spacious rooms, extra luxury beds can be arranged in the rooms. Triple share guests do not receive a discount on our all-inclusive rate, and will be charged the usual twin share per person rate.

Responsibility of valuables

Upon check-in, we advise that all valuable items be placed in your security box provided in your room. The owner, management and/or staff will not be held responsible for any breakage, loss or theft of personal items during your stay.